In [the book] Love Works: Seven Timeless Principles for Effective Leaders, Joel Manby provides a roadmap for any business leader seeking to transform the way he or she interacts with coworkers, employees, and customers.
Manby, formerly the CEO of Saab Motors at GM, is the CEO of Herschend Family Entertainment, the largest family-owned operator of theme parks in the US. Manby’s work provides valuable insights for practitioners of innovation. When driving an innovation program or even pursuing a single idea, we often forget that we are engaged in an activity that is little different from the thousands of other work-related tasks that those of us in the business world face on a daily basis. We sometimes become so focused on the power of innovation, or the excitement of pursuing something incredibly novel, that we lose sight of the importance of exhibiting the qualities of leadership in our day-to-day interactions with members of the team working on pursuing innovation. Manby’s “Seven Principles for Effective Leaders,” explained in the context of work in the innovation process, can serve as sound reminders of the types of behaviors we need to demonstrate.
…A final thought for innovators comes from a quote that Manby notes appears on the desks of many of his employees:
“The enthusiasm of your customer’s experience can never rise any higher than the enthusiasm of your own employees.”
[Excerpts, click on the link to read the rest of this post.]
By Scott Bowden
Source: Joel Manby, Love Works: Seven Timeless Principles for Effective Leaders (Grand Rapids: Zondervan Books, May 2012).
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